Privacy Policy

Updated 22nd May 2018

This privacy policy explains how we use any personal information we collect about you when you use our services and websites. 

The area’s covered in this policy: 

  • What information do we collect about you?
  • How will we use the information about you? 
  • Marketing Communications
  • Access to your information and correction 
  • Website Cookies 
  • Other Websites 
  • Changes to our Privacy Policy 
  • How to Contact Us 

What information do we collect about you? 
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may process different kinds of personal data about you, which we have categorised as follows:

Identity Data: Including but not limited to your name, email address, company name, postal address, phone number. 

Contact Data: Including your address, delivery address, contact details for relevant employees in your organisation that deal with transport and logistics (For delivery and order processing purposes)

Financial Data: Details of employees within your organisation that deal with company financials. We may send your details to, and use information from credit reference agencies and fraud prevention agencies.

Transaction Data: Including the details of the products and services purchased and the date, time and location of the sale and your purchasing activity.

Technical Data: Including information, we collect through your use of our websites, see cookies section below for more details.


This data will be collected in a number of different ways, but not limited to the following:

  • Account Application Form
  • Website Form 
  • Email Correspondance
  • Telephone Correspondance
  • Face-to-Face Conversation


How will we use the information about you? 
This Privacy Policy tells you what to expect when we collect and process personal information. For professional personal data (e.g. business related data) the legal basis for this is our legitimate interests, namely the control and maintenance of our website and business administration and the performance or creation of a contract between you and us. 

Should we decide to process any personal data for a purpose other than that for which it was collected, we will provide you with information on that other purpose and with any further relevant information before further processing.


As part of our ongoing Marketing Strategy, we may use your personal data from time to time to send you relevant information about new products or services which may be of interest to you.

1) Email Marketing  
We use a third-party provider, MailChimp to manage our email marketing. If you wish to unsubscribe from receiving our marketing emails, please click the link at the bottom of any email you receive from us. 

2) Social Media
We use a third-party provider, Buffer to manage our social media interactions. If you send us a private or direct message via social media, the message will be stored by Buffer. It will not be shared with any other organisations. To see more information on Buffer privacy policy visit

3) Direct Mail / Sample Service
If you have requested a brochure or sample request, we will use the personal data provided to fulfil this request. The data used to process this request may be passed to a third party such as mailing provider or courier to complete the request. We will never sell or share your data with third parties to be used for marketing. 


Access to your information and correction
As part of the new General Data Protection Regulation (GDPR), you have the right to request a copy of the information that we hold about you. If you would like a copy of the data we hold, please email and use subject ‘Data Access Request’ or write to us at:

FAO The Data Controller, The Surface Company UK Ltd, Unit 5/6 Holman Way, Trident Business Park, Nuneaton, Warwickshire, CV11 4PN. 

We want to make sure the data we hold about you is always up to date and accurate. If you wish to make any amendments to the information we hold, please contact one of our team, and we will be happy to assist you at no cost. 


EU GDPR / Data Protection Act
Under the Data Protection Act and EU GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you, namely;

  • The right to be informed; why we process the personal data, whom we share the data with and how long we will store the data for.
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right not to be subject to an automated decision

You can read more about these rights here


Courier Services
We use Third Party providers to deliver goods purchased from The Surface Company We only use the required details to provide the service the person has requested.


A cookie is a very small text file that can be stored on your computer when you visit a web page. Cookies are used to help you navigate the website and to enhance your experience while on the site. This information is used to track visitor use and to compile anonymous analytical data to help us track popular content on our website. For information on Cookies, please visit the following link here (  


Other Websites
On occasion, we post links to relevant industry websites on our blog. This Privacy Policy only applies to the interests of The Surface Company and the The Surface Company website  ( When we link to other sites from our website, please read the privacy policies of the respective sites before browsing to ensure that you comply with their privacy policy. 


When we receive a complaint from a person, we make up a file containing the details of the claim. Usually, this includes the identity of the complainant and any staff members involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. 

We usually have to disclose the complainant’s identity to whomever the complaint is about. If a complainant doesn’t want information identifying him or her to be published, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.


Changes to our Privacy Policy
Our Privacy Policy is often updated with new and relevant information to current laws and legalisation; any updates will be published on this page. This Privacy Policy was last updated on the 22nd May 2018. 


How To Contact Us
If you have any questions relating to our Privacy Policy or how we handle your personal information, please email us at or write to us at the following address: 


The Data Controller
The Surface Company UK Ltd. 
Unit 5/6 Holman Way
Trident Business Park
CV11 4PN